Refund policy

What is the returns policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at aloha@shore-nine.com

Do you offer refunds?

Refunds are only offered to customers that receive the wrong item/s or damaged items. If any of these apply, please contact us at aloha@shore-nine.com with photos of wrong/damaged items and we’ll sort that out for you.

Our goal is for every customer to be totally satisfied with their purchase. Unfortunately due to our print on demand business we cannot offer a refund if you have changed your mind, or ordered the wrong size or design by mistake. This is also the case if you provided an incorrect address or were unable to collect your delivery so please check your order details and view the measurements table to ensure you have the suitable size before ordering.

Can I exchange an item for a different size/color?

Unfortunately we don't offer exchanges due to the nature of our drop shipping business we only have items printed and dispatched when ordered and not stored. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at aloha@shore-nine.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at aloha@shore-nine.com.

Will I be charged customs for my order?

An additional customs and tax fee can occur on some orders shipped internationally. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

What happens if my order is lost or delayed?

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbors in case the courier left the package with them

Please check tracking on your order and wait for the estimated delivery times before getting in touch. Contact aloha@shore-nine.com with your order number if you need help.

If a shipping address is inaccurate or incomplete, the order will not be eligible for a refund or replacement.

Lost items need to be reported within 30 days of dispatch to offer a replacement, after this time unfortunately we cannot offer a replacement.